Legal
The terms that govern your use of the Autoboys website, our online enquiry and quote-request journeys, and related digital services.
These Website Terms and Conditions (“Terms”) govern your use of www.autoboys.co.za (the “Website”), operated by Autoboys Services (Pty) Ltd (“Autoboys”, “we”, “us” or “our”). By accessing or using the Website, you agree to comply with these Terms. If you do not agree, please do not use the Website.
These Terms apply to the Website, its online content, enquiry and quote-request forms and any transaction or digital service made available through the Website. Additional terms may apply to a particular service, quotation, booking, promotion or transaction where expressly communicated.
Autoboys provides automotive glass services through its network of outlets and related service operations. Services, pricing, availability and fulfilment arrangements may vary according to location, vehicle, insurer, service provider, franchise outlet and other circumstances.
Information on the Website is provided for general information and does not, by itself, constitute an offer to provide a particular service at a particular price.
You agree to use the Website lawfully and responsibly. You must not:
We endeavour to keep Website information accurate, complete and up to date, but do not warrant that all information will always be current, complete, error-free or available. Website content may be changed, corrected, suspended or withdrawn without notice.
We do not guarantee that the Website will always be available, uninterrupted, secure or free from errors, viruses or other harmful components.
Submission of an enquiry or quote request does not necessarily constitute acceptance of an order, confirmation of a service, confirmation of a price or a binding contract.
A quote or service request may be subject to verification of information, vehicle details, availability, glass specification, insurer requirements, outlet availability and other applicable conditions. Autoboys or the relevant outlet may contact you using the information supplied.
Where a service is arranged through an insurer, broker, fleet manager, franchise outlet or other third party, additional terms may apply.
Where the Website provides a cash quote journey, information submitted through the online form is used to facilitate a quote request. A cash quote is not necessarily an instant online quotation. Autoboys or the relevant outlet may review the information and respond separately with pricing, availability and applicable service details.
Any cash quote, or online service journey, price communicated may be subject to verification of the vehicle, glass specification, required services, ADAS calibration requirements, availability and other relevant factors.
Unless expressly stated otherwise, all prices, charges, quotations and monetary amounts displayed or communicated by Autoboys in connection with Website transactions are stated in South African Rand (ZAR/R).
Prices may be subject to confirmation and may change where information supplied by the customer is incomplete or where the required glass, vehicle specification, services, calibration or other requirements differ from the information initially provided.
Payment methods, payment timing, deposits, cancellations, refunds and other commercial terms may depend on the particular service, outlet, insurer or agreement applicable to the transaction.
Users are responsible for ensuring that information supplied through the Website is accurate and complete. Incorrect or incomplete information may affect the accuracy of a quote, appointment or service recommendation.
Automotive glass replacement, repair, ADAS calibration and related services may require vehicle-specific assessment. Additional inspection, calibration, testing or technical requirements may apply where relevant.
A customer may request cancellation of an enquiry, quote, booking or confirmed service by contacting Autoboys or the relevant outlet as soon as reasonably possible. Cancellation is subject to the nature and stage of the service or transaction.
Where a consumer has a statutory right to cancel a transaction under applicable South African law, that right will apply and nothing in these Terms is intended to restrict it.
Where a cancellation is permitted but is not based on a statutory right, Autoboys may apply a reasonable cancellation charge where appropriate, taking into account the nature of the goods or services, notice given, costs already incurred, the likelihood of replacing the booking and applicable industry practice. Any charge will be communicated where applicable and will not be applied contrary to law.
Where a refund is due, Autoboys will process it in accordance with the applicable transaction terms and South African law. Refunds may be subject to verification of the transaction and the payment method originally used.
Nothing in this policy excludes a consumer’s statutory rights to a refund, repair, replacement, remedy or other relief where those rights apply under the Consumer Protection Act 68 of 2008 (CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA) or other applicable law.
Where a service has been performed and a consumer alleges that the service did not meet the standard required by law, Autoboys will assess the complaint and provide the remedy required by applicable legislation and the circumstances.
Where Autoboys supplies physical goods as part of a transaction, returns and exchanges will be handled in accordance with the applicable transaction terms and statutory consumer rights.
Nothing in these Terms excludes the CPA’s implied warranty of quality or a consumer’s statutory rights regarding defective, unsafe or unsuitable goods. Where statutory requirements are met, a consumer may have the right to return goods and request a repair, replacement or refund as provided by law.
A return does not automatically entitle a consumer to a refund where goods are not defective or where no statutory or contractual right to return applies. Any voluntary return or exchange policy offered for a particular product or transaction will be communicated at the time of purchase.
The Website is primarily intended to facilitate enquiries and requests for Autoboys automotive glass services. Autoboys does not represent that all goods or services available through the Website are available for delivery or shipping.
Where a transaction specifically includes delivery of goods, the applicable delivery method, destination, charges, estimated delivery period and other material delivery terms will be communicated to the customer before the transaction is finalised, where required by law.
Where delivery or collection is performed by a franchise outlet or third-party service provider, the relevant arrangements may be subject to that provider’s operational requirements. Any statutory consumer rights relating to delivery, delayed performance, non-delivery or cancellation remain applicable.
Autoboys operates a network that may include independently owned or operated franchise outlets and may work with third-party service providers. The entity responsible for a particular service or transaction may therefore differ depending on the service requested.
Where a franchisee or third party provides a service, the contractual relationship for that service may be between you and the relevant franchisee or service provider, subject to the terms communicated to you and applicable law.
Where the CPA applies to a transaction or service, nothing in these Terms is intended to limit, waive or exclude any consumer right or protection that cannot lawfully be limited, waived or excluded.
Consumers retain applicable statutory protections relating to the quality and performance of goods and services, including rights concerning defective goods, quality of services, cancellations, refunds and remedies.
Where the Website facilitates an electronic transaction, Autoboys will provide the information required by applicable law, including material information concerning the supplier, goods or services, price and transaction terms.
Where ECTA provides a consumer with a right to cancel an electronic transaction, that right will apply subject to the statutory requirements and exceptions. Nothing in these Terms is intended to remove or reduce a statutory cancellation right.
Consumers should review transaction information before completing an electronic transaction and retain the relevant confirmation or record.
Unless otherwise stated, the Website and its content, including text, logos, trademarks, graphics, photographs, designs, layouts, videos, downloads and other materials, are owned by or licensed to Autoboys and are protected by applicable intellectual-property laws.
You may access and use Website content for lawful purposes connected with engaging with Autoboys. You may not reproduce, modify, distribute, publish, commercially exploit or create derivative works without prior written permission, except where permitted by law.
If you submit photographs, documents, comments, reviews, feedback or other material through the Website, you confirm that you have the right to submit it and that doing so does not unlawfully infringe another person’s rights.
Do not submit confidential, sensitive or unnecessary personal information unless it is specifically requested or reasonably required for the relevant service.
Autoboys processes personal information in accordance with its Privacy Policy and applicable South African data-protection law, including POPIA. Please read the Autoboys Privacy Policy before submitting personal information through the Website.
The Website may contain links to third-party websites, platforms, social-media pages or services. These links are provided for convenience and do not necessarily imply endorsement by Autoboys.
Autoboys is not responsible for the content, availability, security, privacy practices or terms of third-party websites or services.
To the maximum extent permitted by applicable law, Autoboys will not be liable for indirect, incidental, special or consequential loss arising from your use of, or inability to use, the Website, including loss resulting from interruption, technical failure, unauthorised access, reliance on Website information or third-party services.
Nothing in these Terms limits or excludes liability where doing so would be unlawful, including liability that cannot lawfully be excluded under the CPA or other applicable legislation.
You must not attempt to compromise the security or integrity of the Website. Autoboys may suspend or restrict access where it reasonably believes that a user has breached these Terms, created a security risk, engaged in unlawful activity or interfered with the Website.
To the extent permitted by law, you agree to indemnify Autoboys against reasonable losses, claims, damages or costs arising from your unlawful use of the Website, your breach of these Terms, or your infringement of another person’s rights. This does not apply to the extent that the loss was caused by Autoboys’ own unlawful conduct or where such an indemnity would be prohibited by law.
For a complaint concerning a website transaction, service, delivery, cancellation, return or refund, please first contact Autoboys at service@autoboys.co.za or the relevant outlet so that the matter can be investigated.
Where a dispute cannot be resolved directly, the parties may use any applicable alternative dispute-resolution mechanism or statutory complaint process available under South African law. Nothing in these Terms prevents a consumer from exercising a statutory right to approach a competent regulator, ombud, tribunal or court.
These Terms are governed by the laws of the Republic of South Africa.
Subject to any mandatory consumer rights or jurisdictional rules that apply, disputes relating to these Terms or your use of the Website will be subject to the jurisdiction of the competent courts of the Republic of South Africa.
Nothing in this clause is intended to deprive a consumer of any mandatory jurisdictional or procedural protection available under South African law.
Autoboys may update these Terms from time to time to reflect changes to the Website, services, business practices or applicable law. The updated version will be published on the Website with an updated effective or last-updated date.
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be severed or limited to the minimum extent necessary, and the remaining provisions will continue to apply.
These Terms, together with any additional terms expressly applicable to a particular service or transaction and the Autoboys Privacy Policy, constitute the terms governing your use of the Website, subject to mandatory rights or obligations imposed by law.
For questions, cancellations, returns, refunds, delivery enquiries or complaints relating to the Website, please contact:
Autoboys Services (Pty) Ltd
Email: info@autoboys.co.za
Website: www.autoboys.co.za
