Privacy Policy

Last updated: 24 August 2026

1. Introduction

Autoboys Services (Pty) Ltd (“Autoboys”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal information processed through www.autoboys.co.za (the “Website”). This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, when it may be shared, and the rights available to you.

This Policy is intended to apply to our website, online forms, quote-request journeys, contact/enquiry channels and related digital services operated by or on behalf of Autoboys. It should be read together with any applicable terms and conditions, notices or consent statements displayed on individual forms or services.

2. Applicable South African privacy laws

Autoboys processes personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (“POPIA”), its regulations, the Promotion of Access to Information Act 2 of 2000 (“PAIA”), and, where applicable, the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”). POPIA establishes conditions for lawful processing of personal information and provides rights to data subjects; PAIA regulates rights of access to information. POPIA has been in force in its substantive provisions since 1 July 2021.

This Policy is a website privacy notice and does not replace Autoboys’ PAIA Manual, internal information-security policies, records-retention policies or other compliance documents.

3. Who is responsible for your information?

Autoboys Services (Pty) Ltd is the responsible party for personal information processed for purposes described in this Policy, subject to the particular service or transaction involved. Where an external service provider processes personal information on Autoboys’ behalf, that provider acts as an operator or service provider as applicable, and remains responsible for ensuring appropriate safeguards and lawful processing.

For privacy enquiries, requests or complaints, contact: service@autoboys.co.za.

4. Personal information we may collect

Depending on how you interact with the Website, we may collect:

• Identity and contact information, such as your name, email address and telephone/mobile number.
• Information supplied in quote requests, contact forms, service enquiries, feedback forms and other online submissions.
• Vehicle or service information supplied by you where required to respond to an enquiry or quote, such as vehicle details, registration information, VIN/chassis information, service requirements or photographs/documents you choose to submit.
• Information about your interaction with the Website, including the pages you view, the links or sources that directed you to the Website, the date and time of your visit, and similar information about how you interact with the website.
• Cookie and online-identification information, where cookies or similar technologies are used.
• Information you voluntarily provide when communicating with Autoboys through digital channels linked to the Website.

5. How we collect information

We collect information directly from you when you submit an online form, request a quote, contact us, subscribe to communications, use a digital service or otherwise provide information to us. We may also collect technical information automatically through the Website using cookies, logs, analytics tools, tags, pixels and similar technologies.

The Website may use third-party technology and service providers for hosting, forms, analytics, customer relationship management, communications, security, payment or other digital functionality. The precise providers and technologies may change as the Website evolves.

6. Cookies and analytics

Cookies and similar technologies may be used to enable Website functionality, remember preferences, understand Website usage, measure marketing performance and improve our digital services. Some cookies may be placed by third-party service providers.

Where required by applicable law, non-essential cookies or similar technologies will be presented through an appropriate consent or preference mechanism. You can also control or delete cookies through your browser settings, although disabling certain cookies may affect Website functionality.

If Google Analytics or another analytics service is enabled on the Website, information about your Website activity may be processed by that provider in accordance with its applicable privacy terms. The specific analytics configuration should be reviewed and maintained by Autoboys’ website administrator.

7. Why we use personal information

We may process personal information for purposes including:

• Responding to enquiries, quote requests and requests for services.
• Providing, arranging, administering and improving Autoboys’ products and services.
• Communicating with you about an enquiry, transaction, service or request.
• Managing Website forms, customer-service processes and digital journeys.
• Maintaining and improving Website performance, functionality, security and user experience.
• Conducting analytics, measuring campaigns and understanding how users interact with the Website.
• Detecting, preventing and investigating fraud, abuse, security incidents and other unlawful activity.
• Complying with legal, regulatory, contractual and governance obligations.
• Sending direct marketing where permitted by law and, where required, with your consent.

8. Lawful basis for processing

We process personal information only where a lawful basis under POPIA applies. Depending on the circumstances, this may include your consent, processing necessary to take steps at your request or perform a contract, compliance with a legal obligation, protecting a legitimate interest or another lawful basis recognised by POPIA.

Where consent is requested, you may generally withdraw it, subject to legal or contractual limitations and the consequences explained at the time of collection. Withdrawal of consent does not affect processing that was lawfully carried out before withdrawal.

9. Direct marketing

Autoboys may communicate information about its products, services, promotions or events where permitted by applicable law. Electronic direct marketing will be conducted in accordance with POPIA and other applicable requirements, including applicable consent, identification and opt-out requirements.

You may unsubscribe from marketing communications at any time using the unsubscribe mechanism provided in the communication or by contacting marketing@autoboys.co.za. Unsubscribing from marketing does not necessarily stop service-related, transactional or other communications that are necessary for an enquiry, transaction or legal obligation.

10. Sharing personal information

We may disclose personal information where reasonably necessary for the purposes described in this Policy, including to:

• Autoboys franchisees, outlets, authorised service providers or business partners where required to handle your enquiry or provide a requested service.
• Technology, hosting, CRM, website, analytics, communications, security and other service providers acting on our behalf.
• Professional advisers, auditors, insurers or other parties where reasonably necessary for legitimate business, legal or compliance purposes.
• Public authorities, regulators, courts, law-enforcement bodies or other parties where disclosure is required or permitted by law.

We do not sell your personal information as a general business practice. Where a third party processes personal information on our behalf, we seek appropriate contractual and security safeguards.

11. Cross-border processing

Some technology or service providers used by Autoboys may process or store information outside South Africa. Where personal information is transferred outside South Africa, Autoboys will take steps required by POPIA to ensure that the transfer is lawful and that appropriate protection is in place.

12. Information security

Autoboys takes reasonable technical and organisational measures to protect personal information against loss, damage, unauthorised access, alteration, disclosure or destruction. These measures may include access controls, secure systems, authentication, monitoring, backups and appropriate contractual controls with service providers.

No electronic transmission or storage system can be guaranteed to be completely secure. You should not submit information through the Website that is not reasonably required for the relevant enquiry or service.

13. Data retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain business and transaction records, resolve disputes, enforce agreements, meet legal or regulatory requirements and protect our legitimate interests.

Retention periods may differ depending on the type of information, the purpose for which it was collected and applicable legal or contractual requirements. We may securely delete, destroy or anonymise information when it is no longer required.

14. Your rights

Subject to applicable law and any lawful limitations, you may have rights including to:

• Request access to personal information we hold about you.
• Request correction or updating of inaccurate or incomplete information.
• Request deletion or destruction of personal information where permitted by law.
• Object to certain processing of your personal information.
• Object to direct marketing and withdraw marketing consent where applicable.
• Request information about how your personal information is processed.
• Complain to Autoboys about the handling of your personal information and, where appropriate, lodge a complaint with the Information Regulator.

Requests should be sent to service@autoboys.co.za. We may need to verify your identity before processing a request and may lawfully refuse or limit a request where an applicable exception or legal obligation applies.

15. Children

The Website is not intended to knowingly collect personal information from children in circumstances where processing is prohibited by POPIA. If you believe that a child has provided personal information to Autoboys without the required lawful basis or consent, please contact us so that we can assess and take appropriate action.

16. Personal information breaches

If Autoboys experiences a security compromise involving personal information, we will assess and respond in accordance with POPIA and other applicable law. Where a breach triggers a notification obligation, we will notify the Information Regulator and affected data subjects as required by law and provide the information required by the applicable legal framework.

17. Third-party websites and services

The Website may contain links to third-party websites, social-media platforms or other services. Those third parties have their own privacy practices and terms. Autoboys is not responsible for the privacy practices, content or security of third-party websites or services once you leave the Website.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, business practices or applicable legal and regulatory requirements. The updated version will be published on the Website with an updated effective or last-updated date.

19. Contact us

If you have questions about this Privacy Policy, wish to exercise a privacy right, or want to raise a privacy complaint with Autoboys, contact:

Autoboys Services (Pty) Ltd
Email: service@autoboys.co.za
Website: www.autoboys.co.za

Where appropriate, you may also contact the Information Regulator of South Africa regarding a complaint or POPIA-related matter.

20. Related legal information

This Privacy Policy should be read alongside Autoboys’ PAIA Manual and applicable Website Terms and Conditions. The applicable legislation includes POPIA, PAIA and ECTA, together with regulations and guidance issued by the relevant authorities.